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The purpose of this policy is to inform the visitors of the website www.gr.madamecoco.com that our company Madame Coco Hellas Single-member S.A. (hereinafter the “Company” or “we”), which owns and operates this website, collects, uses, stores and otherwise processes certain personal data of our website visitors. We would like to assure you that we are committed to protect the security of your personal data. The purpose of this policy is to describe how we process your personal information and for which purposes. We reserve the right to update or revise this policy at any time, so please check this page on a regular basis for any changes.
1. What personal data we collect from you and for which purposes?
You are not required to provide us with any personal information, in order to browse in our website. However, you may provide us with your personal information when you want to sign up for our newsletters or contact us (through the relevant contact form or customer service telephone line) or when you decide to place an order for purchasing products from us or to apply for a job in our Company. In these cases we will collect and process the following personal data concerning you for the purposes mentioned below:
a) Sign up for our newsletter
If you decide to sign up for our newsletter, we will collect your email address and/or mobile phone and use it in order to send you our newsletters by email and/or SMS for keeping you updated on our events, promotions and products. The legal basis for the processing of your personal data is your consent, that you are requested to provide to us at the time of your registration to our newsletter.
b) Contact us
Our website gives you the possibility to contact us by sending us an email or filling out the relevant contact form or calling our customer service telephone line or through traditional post at our postal address. If you contact us for any matter, we will process the information you provide us, in order to contact you and handle any request, complaint, information or query that you have submitted. In that case, the legal basis for processing your personal data will in principle be our compliance with the legislation, the performance of our agreement for the purchase of our products and our overriding legitimate interest to properly handle requests, complaints, information or queries submitted by our website users.
c) Purchase of our products
If you decide to purchase any of our goods through our online shop operating through this website, we will process the information that is necessary in order to perform the sale and deliver the goods to you. The personal data that we will process for that purpose are your name, surname, email address, telephone number, shipping address, billing address and your bank account details. The legal bases for the processing of your personal data are the performance of the agreement for the purchase of our products and our compliance with our legal obligations.
d) Job applications
If you wish to provide us with your personal data in order to apply for a job, we will process the information you provide us with in order to assess your qualifications and make a decision regarding your application. In such an event, we will collect and process your personal data on the basis of our legitimate interest to recruit new employees and, in case that you are an eligible candidate, to take the necessary steps prior to entering into an employment contract with you.
2. To whom we may disclose your personal data?
In principle, we do not share your personal data that we may collect through the website with any third party. As a matter of exception, we may disclose your personal data to the competent public authorities (e.g. tax office) and the courts for the fulfilment of our obligations arising from the law and for the exercise and defend of our legal rights.
Also, access to your personal data may be given to external service providers engaged by the Company, such as companies providing IT services, website hosting, cloud computing, recruitment and advertising services, only to the extent necessary for the provision of their services to us. These service providers act as data processors in relation to your personal data and are bound to process your personal data exclusively on behalf and under the Company’s instructions and to implement strict security measures for protecting your personal data.
We may, also, share your personal data with other entities of the MadameCoco group, including our mother entity Deha Magazacilik Ev Tekstil Ürünleri Sanayi ve Ticaret A.Ş. located in Turkey, provided that such data sharing is permitted by the applicable data protection legislation. We would like to assure you that in all cases where the Company transfers your personal data outside the EU/EEA, including the sharing of your data with other companies of the group and with third-party service providers established outside the EU/EEA (Nebim-ERP System, Hedef Medya-Digital Agency), we make sure that the country in which the personal data are transferred ensures an adequate level of data protection or that there are other appropriate or suitable safeguards in place to protect your personal data, including the conclusion of the standard contractual clauses and the execution of intra-group binding corporate rules. You may obtain a copy of any of the agreements mentioned above by sending a relevant request to firstname.lastname@example.org, 4 Athinaidou Street, 105 60, Athens, as the controller of the file, undertakes to secure it confidentiality of your personal data and to ensures that you exercise the rights of access, correction, deletion and objection
3. How we treat and how long we retain your personal data?
We will process only your personal data that are reasonably adequate and relevant to the purposes of the processing, which are mentioned above and will not retain them beyond the period required to serve these purposes.
Your personal data that have been provided to us in the context of the purchase of our products will be retained by the Company for a maximum period of twenty (20) years, which constitutes the statutory limitation period for claims and the maximum period that we need to retain details on the transaction with you in our accounting records. Personal information that you have provided us when you contact us for submitting a request, complaint, information or query will be stored in our files until we can properly handle the relevant matter and be able to examine and respond to your request, complaint, information or query. As regards information included in your job application, we will retain them for a maximum period of one (1) year.
Your personal data that you have shared with us so that we can send you our newsletter and keep you updated on our events, promotions and products will be stored in our list until you decide to deregister from our marketing list. In case that you request to be deregistered, we will ensure that you are immediately removed from such list and we will no longer send you any promotional material.
4. Your rights
You have the right to access, rectify and erase your personal data and the rights to object and to restrict to the processing of your personal data which are kept in the Company’s records. In some instances, you also have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit them to a third party. You can, also, at any time revoke the consent that you have provided us for the processing of your personal data for marketing purposes by sending us a relevant request or by requesting your deregistration from our marketing list by pressing the “unsubscribe” button at every email or SMS that we send you. Additionally, you also have the right to lodge a complaint with the Hellenic Data Protection Authority, if you consider that we violate the applicable data protection laws when processing your personal data.
6. Contact us
By sending a letter:
To the attention of Madame Coco Company, 4 Athinaidou Street, 105 60, Athens, as the controller of the file, undertakes to secure it confidentiality of your personal data and to ensures that you exercise the rights of access, correction, deletion and objection.
By sending an email to the email address: email@example.com
Thank you for your attention.
For sale of items through this website, you contract is with Madame Coco Hellas Single-Member S.A. (Madame Coco Hellas S.A.), a Greek company with registered offices at the Municipality of Chalandrion, 280 Kifissias Ave., 15232, with Corporate Registration Number (GEMH) 149151301000, , with VAT No. 801103664 ("us"/"our"/" Madame Coco"). You may contact our customer service department by filling in the online contact form on our website, or by emailing firstname.lastname@example.org.
The information or personal details that you provide us with shall be processed pursuant to the Data Protection Policies. By using this website you are consenting to the processing of such information and details and you represent that the whole information or details you have provided us with are true and accurate.
By using this website and/or by placing any order through it, you undertake:
Items offered over this website are only available for delivery to Greece.
If you wish to order items from another EU member state outside of Greece via this website, you are of course welcome to do so, as we will not impair your access to the site, however the ordered items can only be delivered to a Madame Coco store or a delivery address within Greece.
No contract in respect of any items shall exist between us and you until your order has been expressly accepted by us (whether or not funds have been deducted from your account). If we do not accept your offer and funds have already been deducted, these will be fully refunded. To place an order, you will be required to follow the online shopping process and press the "CHECKOUT" button to submit the order. After this, you will receive an email from us acknowledging that we have received your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted. Your order constitutes your offer to us to buy one or more items from us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the item has been dispatched (the "Delivery Confirmation"). The contract for the purchase of an item between us (the "Contract") will only be formed when we send you the Delivery Confirmation. The Contract will relate only to those items whose dispatch we have confirmed in the Delivery Confirmation. We will not be obliged to supply any other items which may have been part of your order until the dispatch of such items has been confirmed in a separate Delivery Confirmation.
All orders for items are subject to availability and in this regard, in the event of supply difficulties or because items are no longer in stock, we reserve the right to give you information about substitute items of an equal or higher quality and value which you can order. If you do not wish to order the substitute items we will reimburse any monies that you may have paid.
We reserve the right to withdraw any items from this website at any time and/or remove or edit any materials or content on this website. Whilst we will use our reasonable endeavours to process all the orders submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an Order Confirmation, which we reserve the right to do at any time. We will not be liable to you or any other third party by reason of our withdrawing any item from this website, removing or editing any materials or content on this website or for refusing to process or accept an order after we have received it or sent you an Order Confirmation.
Subject to Clause 7 above, and unless there are any exceptional circumstances, we will endeavour to fulfil your order for item(s) listed in the Delivery Confirmation by the delivery date set out in the Delivery Confirmation or, if no estimated delivery date is specified, then within a maximum of 30 calendar days of the date of the Order Confirmation.
If our supply of the items is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
Please note however that we do not deliver on Saturdays or Sundays.
By accepting this delivery service you are accepting our delivery personnel or a representative of us into your home, and so as to avoid or minimise the risk of damage to your home or any of your possessions, we ask that you remove your possessions or anything that may be damaged and allow our delivery personnel as clear access to your home as possible. Unless caused by our gross negligence, we will not be held responsible for anything that is not removed to safety where reasonable steps could have been taken to avoid or minimise the risk.
For the purpose of these Terms "delivery" or "delivered" shall be deemed to have occurred upon you or a third party nominated by you acquiring physical possession of the items, which will be evidenced by the signing for receipt of the items at the agreed delivery address. The virtual gift card shall be deemed to be delivered in accordance with the Terms and Conditions of the Gift Card, and in all cases on the delivery date of the virtual card to the email address indicated by you.
If after 30 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we shall assume that you wish to cancel the Contract and it will be terminated. As a result of the termination of the Contract, we will return to you all payments received from you with the same payment and delivery method that you made such payments, including delivery charge (except for any additional costs resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 14 days of the date on which this Contract has been terminated.
The Items will be at your risk from the time of delivery.
Ownership of the items will only pass to you when we receive full payment of all sums due in respect of the items, including delivery charges, or upon delivery (as defined in Clause 9), whichever is the later.
The price of any items will be as stipulated on our site from time to time, except in cases of obvious error. While we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the items you will receive a full refund. We are under no obligation to provide the items to you at the incorrect (lower) price (even after we have sent you a Delivery Confirmation) if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as incorrect price.
The prices on the website include VAT but exclude delivery costs, which will be added to the total amount due at the time of the check-out process. Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation. Once you have finished shopping all the items you wish to purchase are added to your basket and your next step will be to go to the checkout process and make payment. To do this, you must follow the steps of the purchase process, completing or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order.
Payment can be made by Visa and Mastercard. To minimise the possibility of unauthorised access, your credit card details will be encrypted.
Once we receive your order, we will request a preauthorization on your card to ensure there are sufficient funds available to complete the transaction. No charge will be made to your credit card until your order has been dispatched for delivery. By clicking "Order with Payment Commitment" you are confirming that the credit card is yours or that you are its legitimate holder. Credit cards are subject to validation checks and authorisation by your card issuer but if your card issuer fails to authorise payment to us, we will not be liable for any delay or non-delivery and may not be able to form a Contract with you.
The functionality of buying items as a guest is also available on the website. For this type of purchase, we will only request from you the essential data that is required to process your order. Upon completion of the purchase process, you will be offered the possibility of registering as a user or continuing as a non-registered user.
All purchases done through the website are subject to statutory Value Added Tax (VAT). The prices displayed on this website include VAT.
You may cancel your order for any reason up to 30 days from the date of the Delivery Confirmation, by notifying us of your decision to cancel using the online contact form on our website. To meet the cancellation deadline, it is sufficient for you to have sent your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you have been charged for any items, we will process a refund, which will include the cost of standard delivery to the original delivery address. Please refer to our Returns and Exchanges Policy in our Buying Guide for further information.
You cannot exercise the right of withdrawal from l the Contract when it is for the delivery of any of the following three categories of "Excluded items":
2. Sealed audio recordings, sealed video recordings or sealed computer software, once they are unsealed/unwrapped after you have received them.
When you receive the items, you may handle them to establish their nature, characteristics and functioning. Acceptable handling of the items is that which would reasonably be allowed in a shop. Items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags must be intact. If your handling goes beyond what is acceptable and the items are damaged or diminished in value, we may deduct from the amount we reimburse to you, or you may be liable to us for, an amount equal to the diminished value of the items.
Please return the items using or including all their original packaging, instructions, and other documents, if any, accompanying the items.
To return an item, just choose one of the two return options below:
You may return any item at the Madame Coco Store in Greece. You just need to present, as well as the item, the Delivery Confirmation.
You may send back the items to our warehouse located in Athinaidos 4, 105 60 Athens, by post. You must send the item in the same package that you received it and include a print out of the electronic receipt.
Returns of defective items
If the item that you have received is defective, please notify us by using the contact form on our website, and return the item in accordance with one of the Returns options above. Please provide proof of purchase, for example a copy of the E-ticket attached to the Delivery Confirmation and whether you wish to be refunded or to have the defective item replaced with another similar item. We will examine the item and if we deem it to be defective, we will provide a full refund including delivery charges, and the refund will be paid using the same means of payment that you originally used to pay for your purchase or we will provide you with a new item similar to the one you have returned to us. These provisions do not limit any applicable statutory rights.
RIGHT OF WITHDRAWAL
You have the right to withdraw from your online order within 30 days, without giving any reason, although please note you have no right to withdraw items that are classed as 'Excluded Items' as mentioned above. The withdrawal period is counted from the day of the delivery of the last item(s) in your order.
To exercise your right of withdrawal, you must inform us of your decision to cancel the contract by means of a clear declaration (e.g. a letter sent by post or an email). You can use indicatively the sample cancellation form attached in the end of the T&Cs.
The timely dispatch of the notice of your intention to exercise your right of cancellation shall be deemed sufficient for compliance with the cancellation deadline.
Consequences of Cancellation
If you cancel the transaction with Madame Coco, we are obliged to return all payments received from you immediately or, at the latest, within 14 days of receiving the cancellation notice, including delivery costs (with the exception of additional costs that may arise from you choosing a delivery method other than the standard delivery we offer). For this repayment, we must use the same method of payment that you used for the original transaction, unless you have expressly agreed a different method of payment; in no instance will you be required to pay any fees for this repayment.
We cannot be held liable in case the Seller fails to meet his statutory obligations.
After examining the items, we will inform you of whether you have the right to reimbursement of the amounts paid. Delivery costs will be reimbursed when the right of withdrawal is exercised within the statutory period and all the items which the relevant parcel consisted of are returned. The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which you notified us of your intention to cancel. Notwithstanding this, we may withhold the reimbursement until we have received the items back, or until you have supplied sufficient evidence of having sent back the items, whichever is the earlier. The refund will always be paid using the same payment means you used to pay for your purchase.
You are responsible for the cost and risk of returning the items to us, as indicated above.
The right of termination remains unaffected.
Nothing in these Terms shall exclude or limit in any way our liability:
We and our respective directors, officers, employees, agents and representatives shall not be liable to you or other third party for any indirect, incidental, consequential, special or exemplary damages or lost profits in connection with any item sold or listed on the MC website. We will not be responsible for claims, liabilities, losses, costs, fees, expenses, obligations and causes of action ("Claims") resulting from defects or alleged defects of any item sold on the MC Website or from the subsequent use of the items, regardless of whether such damage arises out of or relates to: (i) any reliance on the materials presented; (ii) any loss of use, data or profits; (iii) any delay or business interruptions; (iv) personal injury or property damage; or (v) any information provided on the MC website, in accordance each time with the provisions of local law as regards the limitation of liability.
We are not liable for business losses. We only supply the items for domestic and private use. If you use the items for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this website unless otherwise expressly set out on this website.
We have a legal duty to supply items to you that are in conformity with the Contract, however, without affecting that duty and to the fullest extent permitted by law, all item descriptions, information and materials posted on this website are provided "as is" and without warranties express, implied or otherwise howsoever arising. Where you are contracting as a consumer, in line with our obligations at law, we will be responsible for delivering goods to you that: (1) comply with the description given by us and possess the qualities that we have presented in this website, (2) are fit for the purposes for which goods of their kind are normally used and (3) show the quality and performance which are normal in goods of the same type and can which can reasonably be expected.
We warrant to you that any item purchased from us through this website is of satisfactory quality and reasonably fit for all of the purposes for which items of the kind are commonly supplied. To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind, whether express or implied, in relation to the items available on this website. Natural characteristics such as grain, texture, knots and colour variation should not be classed as faults or defects. Inconsistencies in these natural characteristics should be expected and appreciated. We select only items of the highest quality but natural characteristics are inevitable and should be accepted as part of the individual appearance of the item. Nothing in this Clause will affect your statutory rights as a consumer, or your Contract cancellation rights.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. This does not prevent you using this website to the extent necessary to make a copy of any order or Contract details.
You may not misuse this website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You will not attempt to have any unauthorized access to this website, to the server which hosts this site or to any other server, computer or data base related to our website. You undertake not to attack this website via a denial of service attack or a distributed denial of service attack. By breaching this provision you may commit a criminal offence under the applicable regulations. We will report any such breach to the relevant law enforcement authority and we will cooperate with the appropriate authority to disclose the identity of the hacker. Likewise, in the event of such a breach, your right to use this website will cease immediately. We will use reasonable care and skill to ensure that this website is safe, secure and free from bugs, viruses or other defects. Except to the extent it results from our failure to do so, we accept no liability for any loss or damage resulting from any denial of service attack, virus or any other software or material which is malicious or technologically harmful to your computer, equipment, data or material resulting from the use of this website or from the downloading of the contents thereof or of such contents to which this website redirects.
We may have links from our website to other third party websites and materials; such links are provided exclusively for information purposes and we do not have any control whatsoever over the contents of such websites or materials. Accordingly, we accept no liability whatsoever for any loss or damage which may arise from the use of such links.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
The Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it (aside from our guarantee), without our prior written consent.
We may transfer, assign, charge, subcontract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition will not affect your statutory rights as a consumer of your rights under the Contract or cancel, reduce or otherwise limit any warranty or guarantee which may have been provided by us to you, whether express or implied.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.
An event outside our control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Our performance under any Contract is deemed to be suspended for the period that any event outside our control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the any event outside our control to a close or to find a solution by which our obligations under the Contract may be performed despite the any event outside our control.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default arising from the Contract or the Terms. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the paragraph on Notices above.
If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you use this website or order items from us, unless any change to those policies, Terms or Privacy Statement is required to be made by law or governmental authority, in which case, any potential changes will also apply to orders previously placed by you.
The use of our website and the Contracts for the purchase of items through such website will be governed by Greek law. Any dispute arising from, or related to the use of the website or to such Contracts shall be subject to the nonexclusive jurisdiction of the courts of the legal seat of Madame Coco in Greece. If you are contracting as a consumer, nothing in this Clause will affect your statutory rights as such.
We welcome your comments and feedback. Please send all feedback and comments to us via our contact form on the website or at the e-mail address email@example.com.
If you as a buyer consider your rights have been breached, you can address your complaints to us via the email address firstname.lastname@example.org or via the contact form on our website, or by calling us at +30 2103233366.
If you purchased from us through our website, you may be entitled to seek to settle the consumer dispute with us out-of court, through the EU platform for online dispute resolution which is available at http://ec.europa.eu/consumers/odr/ in compliance and according to EU Regulation 524/2013.
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